Who We Are

PrudentAwareness is a Taiwan-based mobile app testing and validation service. We help businesses ensure their mobile applications work properly before launch. When you use our services or visit our website, we collect and process certain information about you.

Our office is located at 800, Taiwan, Kaohsiung City, Xinxing District, Wufu 2nd Rd, 116號6樓. You can reach us at +886227610877 or help@prudent-awareness.com.

Information We Collect

We collect information in several ways when you interact with our services:

When You Contact Us

When you fill out our contact form or send us an email, we collect the information you provide. This usually includes your name, email address, company information, and details about your mobile app testing needs.

During Service Delivery

While testing your mobile app, we may collect performance data, error logs, user interface screenshots, and other technical information necessary to provide thorough testing services.

How We Use Your Information

We use the information we collect for legitimate business purposes:

• Providing mobile app testing and validation services
• Communicating with you about your projects and deliverables
• Sending invoices and processing payments
• Improving our testing methodologies and service quality
• Responding to your questions and support requests
• Complying with legal requirements in Taiwan

Data Sharing and Disclosure

We keep your information private, but there are limited situations where we may need to share it:

Service Providers

We work with trusted service providers who help us run our business. This includes cloud storage providers, email services, and payment processors. These companies can only use your information to help us provide services to you.

Legal Requirements

We may disclose your information if required by Taiwan law, court order, or government regulations. We'll notify you about such requests unless legally prohibited.

Business Transfers

If PrudentAwareness is acquired by another company or undergoes a business restructure, your information may be transferred as part of that transaction. You'll be notified of any such changes.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and international privacy standards, you have several rights regarding your personal information:

To exercise any of these rights, contact us using the information provided at the bottom of this policy. We'll respond to your request within a reasonable timeframe and verify your identity before making any changes.

Data Security

We take protecting your information seriously. Here's how we keep your data safe:

Technical Safeguards

• Encrypted data transmission using SSL/TLS protocols
• Secure cloud storage with access controls and monitoring
• Regular security audits and vulnerability assessments
• Multi-factor authentication for system access

Organizational Measures

• Staff training on data protection and privacy practices
• Limited access to personal information on a need-to-know basis
• Clear data handling procedures and incident response plans
• Regular review and updating of security policies

While we implement strong security measures, no system is completely secure. We continuously monitor and improve our security practices to protect your information as effectively as possible.

Data Retention

We keep your information only as long as necessary for business and legal purposes:

• Project Data: Retained for 3 years after project completion for warranty and support purposes
• Contact Information: Kept while you're an active client, plus 2 years for potential future collaboration
• Financial Records: Maintained for 7 years as required by Taiwan tax regulations
• Website Analytics: Aggregated data retained for 2 years for service improvement

After these periods, we securely delete or anonymize your information unless there's a legal requirement to keep it longer.

International Data Transfers

Our primary operations are based in Taiwan, but some of our service providers may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place:

• We only work with service providers that meet international privacy standards
• Data processing agreements include specific privacy protection clauses
• We regularly review the privacy practices of international partners
• Transfers comply with Taiwan's Personal Data Protection Act requirements

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your experience:

Essential Cookies

These cookies are necessary for our website to function properly. They enable basic features like page navigation and access to secure areas.

Analytics Cookies

We use analytics tools to understand how visitors use our website. This helps us improve our content and user experience. These cookies collect anonymous information about page views, time spent on site, and user interactions.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by:

• Posting the updated policy on our website with a new "last updated" date
• Sending an email notification to active clients
• Providing a summary of key changes when you next use our services

We encourage you to review this policy periodically to stay informed about how we protect your privacy.